About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

102 ratings and 83 comments received in the last 90 days.

11 April 2026

Good service provided throughout the process. Regular updates on delivery. Full information provided on delivery

10 April 2026

Helpful and friendly

02 April 2026

Kind and polite staff gave every attention; as part of the motability scheme I was given all the help needed with choosing a car for my needs, also with forms and explanations, removing all worries/anxieties.

27 March 2026

Very professional service from Jack Esden.

24 March 2026

Great choice of car and wonderful service

24 March 2026

Service very good. Sales team and after service made the experience top notch! Loving my new Mini

24 March 2026

Friendly efficient service.

24 March 2026

Jack was super friendly and had all the answers to our questions. Jack provided a really smooth process - responsive to emails and never pressured us to make a decision.

23 March 2026

Great service from Marsha

16 March 2026

The company was responsive to my needs. The original person allocated my sale initially nearly made me lose confidence as he struggled with detail. But when they put Jack Esden on our sale things improved greatly. Jack Esden is a credit to you.

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13 March 2026

Then initial dealership I dealt with weren't very good. Sales exec. 1 wouldn't stop contacting me, sales exec 2 was the same but then retracted the offer we had dicuseed the evening before I was due to go in to place my order. I moved dealership.

11 March 2026

Easy to deal with, staff are polite & courteous

11 March 2026

Jack kept us informed. He was brilliant as ever. All very professional.

10 March 2026

Jack was very attentive

03 March 2026

Communication was great. Very flexible with the handover. Efficient service

27 February 2026

The sales person (Carly) listened to what we required and offer several suggestions on how to finance the car. She was able to answers our questions on the various functions of the car. The reasons for not giving is down to Mini not Carly.

18 February 2026

Everything explained clearly and felt no pressure to complete the purchase. Felt very comfortable

12 February 2026

Welcomed, offered a drink, friendly atmosphere, guided through process of purchasing my new car which proved to be painless! Very happy with the communication throughout and, following purchase.

09 February 2026

Jack Esden was our sales rep and he was brilliant - extremely knowledgeable and helped me find the perfect MINI within my budget.

24 January 2026

Always a great experience, the team are always helpful and knowledgeable

23 January 2026

We had Marsha to guide us through everything making it a very smooth and pleasant experience.

20 January 2026

V good

12 April 2026

The car was not washed a

12 April 2026

Generally okay but not as much communication as I would have liked which made me worry. Phones were not answered when I called. My main contact was hard to understand

09 April 2026

Very costly for an oil change! Only done 5,000 miles. But told needed its first service

08 April 2026

Quick check in and friendly staff

06 April 2026

Good to be able to continue working whilst car in the workshop.

06 April 2026

The work was done efficiently and while I waited

05 April 2026

The computer fault wasn't fixed. The car wasn't washed or cleaned as had been proposed.

05 April 2026

Great service

02 April 2026

Having booked the service I was told my car required once it arrived it was a much more extensive service required and the original quoted price tripled. Battery replacement which I was quoted for but again changed. Staff were not helpful

31 March 2026

Very satisfied the team at Group 1 Mini, Bedford kept me up to speed on how things were going & what extra costs over & above what I was already aware of when I booked the service.

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30 March 2026

Due to the way the staff who handed the loan car keys spoke to me.

28 March 2026

Ashnil who was dealing with me was polite and helpful

28 March 2026

Guys did not seem knowledgeable. I asked for a diagnosis why transmission oil would need changing after only 36k miles. Told me essentially: because the car says so. They failed to update map, and left me with no map whatsoever.

26 March 2026

took money prior to service and it was incorrect. No health care video provided.

25 March 2026

Overall satisfaction.

24 March 2026

Informative video. Cleaned car!

23 March 2026

Efficient.

23 March 2026

Friendly service

21 March 2026

Nick Vermont & Simeon very friendly and helpful.

16 March 2026

Everything great thanks

16 March 2026

Easy booking & checking in on line, kept updated on work conducted & required. Special thanks to Noemi for her customer care at Group 1 Bedford Mini.

16 March 2026

All centre staff knowledgeable and friendly

16 March 2026

MOT went well with the brake pads requiring replacement as expected. Please keep such key parts in stock so customers do not have to return days later as I did. Charging customers around £250 merely to investigate an issue raised is unacceptable.

13 March 2026

The experience on the day was good. How ever since my service I now have an issue that's going to cost me £580 for new rear pads & disks. This was not picked up on my vehicle check. There was a comment about front pads but nothing about rear pads!

11 March 2026

Overall very good, however, a lady said I could collect my car up to 6pm but someone else told me it had to be before 5pm. Then a lady told me I could collect it from 8am in the morning although you don't open until 8.30am! Confusing & annoying!

11 March 2026

Noemi is amazing! Really informative and just so lovely - a real asset to the company! Only reason it's not 5 stars is from a cost point of view.

10 March 2026

Easy to deal with

09 March 2026

I was met with a courteous smile and shown to a desk where I met the person who would be communicating with me. I appreciate the video check of my car and the list showing the work needing to be done. Having a discussion before giving the go-ahead

09 March 2026

Completely satisfied with the service experience.

07 March 2026

The device received was above expectations

04 March 2026

All good

04 March 2026

Good service and welcome as always. Particularly good video report.

03 March 2026

Excellent service

03 March 2026

They fixed it under warranty

28 February 2026

Always a good service

25 February 2026

Failed MOT and you were unable to find replacement run flat tyre which meant returning a week later for retest

25 February 2026

Excellent customer service kept me updated throughout the process.

25 February 2026

Good service

25 February 2026

N/A

24 February 2026

Prompt efficient service, but quite expensive.

24 February 2026

Swift and straightforward. Everyone was friendly and welcoming.

17 February 2026

Mo was very helpful and all problems sorted

16 February 2026

Our was just in for its MOT this time but it went without a hitch. We received the video to confirm it had passed and the car had been valeted as well.

16 February 2026

The team are very friendly and professional and Noemi goes above and beyond to make sure the whole experience runs smoothly!

15 February 2026

Service completed in a day with a valet and wash so happy with service

13 February 2026

Excellent service from Nick Ventrone

13 February 2026

Great

12 February 2026

Job done without any fuss

11 February 2026

Just a good service

10 February 2026

Whilst the actual MOT was fine the clean was not to a high standard, the boot area had not been cleaned atall, and the windows had smears on them.

08 February 2026

Quick, professional, kind, informative

26 January 2026

I waited 25 minutes to check in. I was not told work was needed to pass the MOT. The offered car wash was not done. I had to chase the invoice and again was not advised of the failed MOT. Almost non existent interaction with your staff.

26 January 2026

Overall my experience was great. I think the ladies on the reception need to maybe greet with a smile. But other than that it was great. The work shop men explained everything to me and greeted me and walked me to my car after the service.

25 January 2026

Great service and continued to provide updates throughout

25 January 2026

The staff were all very good but I would rather have been surrounded by minis than BMWs! It's a shame you no longer have the mini Service reception in the mini showroom! The people I encountered were all polite and friendly.

24 January 2026

Great service from beginning to end and met all my expectations and more!

23 January 2026

Very quick and good service, staff were very friendly

22 January 2026

The service team were great especially Nick

19 January 2026

Great service

18 January 2026

Excellent service

17 January 2026

Whilst the service received was excellent on the day. Unfortunately this was the second time at bmw/mini to resolve same issue. It would seem I was correct the first time a new battery was required. On initial inspection I was told it's fine!

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Group 1 Bedford.

Address

Clifton Parc, Caxton Road, Bedford, MK41 0GL

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 16:00

Phone

01234 434 972

Map

Areas served

Bedford as well as surrounding areas including St. Neots, Rushden, Huntingdon and Biggleswade

View map

Address

Clifton Parc, Caxton Road, Bedford, MK41 0GL

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:09:00 - 13:00
Sun:CLOSED

Phone

01234 434 972

Map

Areas served

Bedford as well as surrounding areas including St. Neots, Rushden, Huntingdon and Biggleswade

View map