OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
104 ratings and 72 comments received in the last 90 days.
15 July 2025
Nothing to fault, I wouldn't pick anywhere else after Carly has been providing my MINIs for 10+ years. Super efficient and smooth process each and every time.
15 July 2025
Josh delivered great service
13 July 2025
Lovely, friendly and efficient staff. It was hassle free experience.
09 July 2025
Carly was amazing and answered all my questions about everything.
08 July 2025
Great customer service
06 July 2025
Very smooth, Jack had incredible knowledge of the vehicle and made it very enjoyable to learn the functions on the car.
03 July 2025
I was always kept in the loop with timings
04 June 2025
Both Carly and Matthew were great. There was a lot of back and forth and change in monthly PCH value etc at the outset of the conversation - which was no reflection on them but more so new systems and ways of working with Mini HQ. Needs ironing out
16 May 2025
Josh gave a great service
10 August 2025
My customer service experience from the go was not great , some of your staff in the service department need to learn some customer service skills , it's more than just a box ticking exercise.
10 August 2025
Good service. No issues
08 August 2025
Fab communication. 1 star lost as someone broke my keyring, didn't tell me, placed it in my car without telling me. Before I found the broken keyring I did call & was told someone would look for it/replace it but never called back! Minor but annoying
08 August 2025
Good feedback given on the service including video
06 August 2025
Honest approach and very nice people
06 August 2025
However, I didn't appreciate the amount of emails chasing me to book especially as there a constant and repetitive reminder in the car
05 August 2025
Service dept were great, as was the technician's report from the vehicle underside.
05 August 2025
Ashnil looked after me very well, warm welcome once I arrived, great communication and very friendly. I can't fault him at all.
03 August 2025
After the first initial inspection the car parking sensor was continuously beeping - after collecting the mini and providing a courtesy car the problem was investigated thouroughly plus another oil transmission issue very professionally resolved
03 August 2025
Staff were polite but the experience was not good. Service was very delayed, left sat at a small waiting table working for hours when a booth could have been made available I was told afterwards. No courtesy cars available free is poor for Mini
01 August 2025
all was good