OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
136 ratings and 94 comments received in the last 90 days.
07 April 2025
Carly at Group 1 Bedford was extremely helpful in the purchasing of my vehicle
04 April 2025
Car ordered end of Jan and picked up on the 22/03/25. I had ordered a centre console box as an extra but found that that had not been ordered or fitted when i picked up the car. Also i had requested mini protect x but that had also not been added.
03 April 2025
5 stars Completely satisfied with my experience at the mini garage sales centre .no questions or job was to difficult
02 April 2025
Exverything ran like clockwork, Staff really friendly and helpful and went the extra mile. A special mention to Carley and Matt
30 March 2025
As before, Carly just makes it easy and is brilliant. She knows us well and every two years, makes it easy to deal. Before her, Matthew Wood also was/is amazing.
23 March 2025
The purchase and delivery was easy & my car came sooner than expected which was an added bonus. Josh was very helpful and informative on the day
22 March 2025
Seen by the sales advisor at the agreed appointment time without delay. Coffee offered on arrival and made to feel very comfortable. All paperwork and payments made before day of handover so more time could be spent on the vehicle handover
07 March 2025
This was so very Trouble Free. Carly was great, often replying to emails, in her own time. I felt welcome and appreciated as I equally regarded Carly.
06 March 2025
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21 April 2025
As above Charlotte was extremely helpful and even collected and delivered back the car. She also arranged for the spare key battery to be replaced
20 April 2025
I have 'NEVER' seen my service being recorded and explain (very impressive)
20 April 2025
The lady that looked after us ( can't remember her name) was excellent- she has a lovely manner about her and is an asset to Mini
17 April 2025
See above
16 April 2025
It was rubbish from the start. Booked online and it just all failed. Good job I had a call the day before.
15 April 2025
Kept informed of the status of my car
15 April 2025
They were pleasant, friendly and efficient- very good front of house assistant
15 April 2025
Besides the issue with the tires being put out that morning on a sale car, I had no problems thanks to Charlotte
14 April 2025
The receptionist was extremely helpful!
14 April 2025
The lady who checked me in and out was so very helpful and friendly.
18 April 2025
Everything went well