OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
125 ratings and 97 comments received in the last 90 days.
24 September 2025
We were treated extremely well during the purchase and the handover went very smoothly. We have been invited back for a second handover should that be necessary.
23 September 2025
Good communication everything explained and did not encounter any problems
21 September 2025
Helpful staff
20 September 2025
Jack was helpful and patient
19 September 2025
Very satisfied with my recent experience at Group1 Bedford. Excellent service and most professional.
17 September 2025
Marsha made the whole thing a very painless and fun experience thank you so much
14 September 2025
Jack is brilliant, he makes the process easy
12 September 2025
Additional features sorted easily eg spraying wheels, de-badge etc
12 August 2025
Very well looked after
24 September 2025
Efficiency and great client service
24 September 2025
Carly Salisbury was excellent - sorted out a good deal and led us through the process Was always helpful
22 September 2025
All staff I encountered were professional, friendly and helpful. The team at Group 1 know how to look after their customers. Also they take care and time to ensure I was happy with everything. Great customer service throughout.
22 September 2025
I was looked after very well by Nick. I did not give 5 stars because I requested my tyre pressure to be checked which was not done. I had to take the car to a tyre place to have it done there.
22 September 2025
Everything went very smoothly and was ready ahead of schedule
18 September 2025
Jack was very helpful and patient especially when sorting out the mini app on my mobile
17 September 2025
Easy & efficient
16 September 2025
Marsha made the whole process so easy and smooth and answered any questions we had
14 September 2025
Couldn't fault it
13 September 2025
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25 September 2025
All arrangements handled in a timely and efficient manner and I was kept informed at all stages of the process.